You must register an account with incomm.com.bn to allow you make online purchase. You will find that registering is EASY and FREE.

To register, click here.

Registering at incomm.com.bn is absolutely FREE!

1. Go to Log In page.
2. Enter your registered email address and password.
3. Click on My Account to update your account information.

1. Go to Log In page.
2. Click on Forgot Password, and enter your e-mail address.
3. A new password will automatically be sent to your e-mail address.
4. By registering as an online shopper you are automatically bound by the terms and conditions of incomm.com.bn

From the homepage, click on the category of choice ranging by brand and prices. Explore an item to view from the product list, simply ‘Add to Cart’. Click here to shop now.

Acknowledgement is sent via email when
 Your order is received
 Your item is being processed
Base on the valid email address provided to us. You can also view the status of your order by logging into your account and clicking on order status.

Due to our effort to ensure that you receive your order as quickly and accurately as possible, incomm.com.bn are unable to cancel or make changes once your order is placed with us.

Once your order has been processed and delivered, an email containing the tracking number will be sent to your registered email. If you do not receive any acknowledgement email within 1 to 3 days from your order date, please check your email spam filter and simply go to My Account page to retrieve your tracking number.

If you are having problems placing an order, please contact us at 2430801 (during office hour) or email us at customerservice@incomm.com.bn

Incomm makes every effort to ensure that pricing is consistent at all of its locations including www.incomm.com.bn
In some occasions, pricing may vary due to pricing reviews, promotional events and special offers.
Prices displayed are quoted in Brunei Dollars.

Occasionally, high demand causes us to run out of certain items, if the item you order is out of stock, you will receive an out of stock email notice and the items will be removed from your order. Please note that you will not be charged for any out of stock items. You will only be charged for items that will be delivered.

Incomm has made every effort to display as accurate as possible, the colours of products. However, since the actual colour on screen varies due to technical displays and resolution issues, we cannot guarantee that the colours displayed are 100% accurate.

Easi RecajTarus is an instant online purchase and recharge service to allow Easi subscribers to purchase Easi Recharge Card Online and recharge instantly to any Easi Mobile Account.

 Accessible 24/7
 Can recharge to any Easi Mobile Number
 Recharge instantly from anywhere via internet access
 Accept all major VISA and MASTER credit card

Simply log on to www.incomm.com.bn and click on Easi RecajTarus.

Yes, to purchase Easi RecajTarus, you need to register from www.incomm.com.bn by entering the required information correctly.

Yes, you will receive a confirmation message upon successful payment validation.

Yes, all Easi stated bonuses will still be valid.

Yes, you can simple enter any Easi Mobile Number you wish to recharge.

Yes, regardless of where you are, you will be able to recharge using Easi RecajTarus.

No refund will be made for incorrect input of Easi Mobile Number.

Yes, the Easi RecajTarus service hotline is 8998086 during office hour.

What is a POWERKad?

POWERKad is a terms uses to recharge a Prepaid Electricity Meter for Department of Electrical Service (DES). It is either a prepaid scratch card containing 16 digits PIN or a vending service to provide the 20 digits token.

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How to get the POWERKad?

You can either purchase:
1. Physical POWERKad
2. SMS Premium 8885555
3. INCOMM website www.incomm.com.bn
4. Universal of Sales (UPOS)
5. Instant Vending (BIBD, SCB, TAIB, BAIDURI)
6. Cash Deposit Machine (CDM)

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I still use Postpaid Electrical Meter; can I change it to Prepaid Meter?

Yes. But we advise you to consult DES for more details.

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How can I contact DES for the Prepaid Meter?

You can call DES Prepaid Meter Hotline: 2241146 (during office hours only) or fax to 2221757 or email to info@des.gov.bn

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What is the hotline for POWERKad?

You can always call DST151 for any inquiries or email to dst151@dst-group.com

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What is the operational hour for POWERKad hotline?

24/7

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What about the charging tariff? Will it the same as normal DES standard tariff?

Yes, DES charges the same tariff for all POWERKad users

Where can I purchase the POWERKad card?

You can either purchase it from:
1. Any INCOMM Branches, or
2. Any authorized POWERKad Resellers in Negara Brunei Darussalam

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What is the denomination available for the POWERKad?

The POWERKad is available for sell at B$6, B$10, B$20, B$30, B$50 and B$100.

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How do I use the POWERKad?

1. Scratch the silver coated at the back of the POWERKad and get the 16-digit PIN.
2. Then, SMS it by typing your prepaid meter number followed by * and the 16-digit PIN to 38144 for DST Subscribers or 8160160 for Progressive Cellular Subscriber.
3. You will receive a SMS reply with the 20-digit token.
4. You can enter the 20-digit token received from the SMS into your prepaid meter and press enter. Your meter will display “ACCEPTED” showing your 20-digit token had been successfully entered, and you can see the credit top-up value has increased either in B$ amount or KWh.

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What happen if my meter shows REJECT?

If REJECT, it means that you had keyed-in the 20-digit token wrongly. So, please make sure you key-in the 20-digits token correctly.
Shall they key-in the 20 digits token correctly but it is rejected, please advise the Customer to consult DES. The Prepaid Meter may have some issue which cause it reject the token.

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What happen if I have entered the wrong Prepaid Meter number?

If you have entered an active Prepaid Meter number belong to other person, you will still receive the 20-digit token for the Prepaid Meter number but it will not valid to your Prepaid Meter number.

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Will I get a refund if I have entered a wrong active Prepaid Meter number belongs to other person?

No. We are sorry to inform you that there is no refund for wrong meter number.

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What happen if my POWERKad is lost, over-scratched or damaged?

There is no refund for any reported lost or damaged POWERKad
You still can claim your 20 digit Token for any over-scratched or damaged POWERKad providing the serial number of the POWERKad can be sighted clearly.

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Is there any expiry date for the POWERKad?

Yes, please see the expiry date printed at the back of the POWERKad.

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Is there any SMS charge when I send to 8998144 and 8160160?

Yes. DST will charge B$0.03/SMS for PRIMA Subscribers and B$0.05/SMS for EASI Subscribers whereas Progressive Cellular Subscribers will be charged at B$0.05/SMS for using POWERKad services.

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Is there any SMS charge when I send to SMS Premium 38144?

Yes. The charges is B$0.10 and this service is only applicable for DST Subscribers.

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I am a PRIMA Subscriber. Can I use SMS Premium 38144 to SMS?

Yes.

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May I know another way to send my POWERKad PIN instead of using 8998144/ 38144/ 8160160?

Yes. The alternative way is by accessing the Mobile Portal www.powerkad.com/m from your mobile phone. Then key in your mobile number to receive the 20 digits Token, your Prepaid Meter number and the PIN number. You will receive a SMS with the 20 digits Token.

What is the online POWERKad 20 digit Token?

It is another way to purchase the POWERKad 20 digits Token from INCOMM online shopping www.incomm.com.bn

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What is the benefit of purchasing the POWERKad 20 digits Token from this online?

You can purchase anywhere and anytime as long you have the internet access available.

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How to purchase the POWERKad 20 digits Token from online?

You need to log in to INCOMM website www.incomm.com.bn and if you do not have any account yet, please register your account. Then you can purchase the POWERKad 20 digits Token by selecting the amount you require.

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What is the denomination available for the POWERKad 20 digits Token?

You can purchase from the amount of B$6, B$10, B$20, B$30, B$50, B$100, B$118, B$200, B$300 and B$400

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How to purchase the POWERKad 20 digits Token from online?

You need to log in to INCOMM website www.incomm.com.bn and if you do not have any account yet, please register your account. Then you can purchase the POWERKad 20 digits Token by selecting the amount you require.

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What is the denomination available for the POWERKad 20 digits Token?

You can purchase from the amount of B$6, B$10, B$20, B$30, B$50, B$100, B$118, B$200, B$300 and B$400

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What is the payment method for the purchase?

You can either use Visa Card or MasterCard credit card

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Can I purchase using my foreign Visa or MasterCard?

No. It is only applicable for local VISA and MasterCard credit card only

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How do I receive my POWERKad 20 digits Token?

After payment is successful, you will receive the 20 digits Token through your registered email account or you can also retrieve it from your online (www.incomm.com.bn) My Account

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After I have received the 20 digits Token, what shall I do?

You can enter the 20-digit token received from the SMS into your prepaid meter and press enter. Your meter will display “ACCEPTED” showing your 20-digit token had been successfully entered, and you can see the credit top-up value has increased either in B$ amount or KWh.

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Is there any extra charge when I purchase POWERKad 20 digits Token online?

No.

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What happen if my meter shows REJECT?

If REJECT, it means that you had keyed-in the 20-digit token wrongly. So, please make sure you key-in the 20-digits token correctly.
Shall they key-in the 20 digits token correctly but it is rejected, please advise the Customer to consult DES. The Prepaid Meter may have some issue which cause it reject the token.

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What happen if I have entered the wrong Prepaid Meter number?

If you have entered an active Prepaid Meter number belong to other person, you will still receive the 20-digit token for the Prepaid Meter number but it will not valid to your Prepaid Meter number.
Please ensure that you enter the correct Prepaid Meter number before you proceed to purchase.

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Will I get a refund if I have entered a wrong active Prepaid Meter number belongs to other person?

No. We are sorry to inform you that there is no refund for wrong meter number.

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Whom should I contact shall I still have not received my 20 digits Token?

Advise the Customer to contact 8998086 (During office hours only) or email to customerservice@incomm.com.bn

What is the purpose of purchasing the POWERKad 20 digits Token using 885555?

This is a simple and easy way to purchase the POWERKad 20 digits Token. You do not need any physical POWERKad nor registration require.

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How does it work?

It will deduct your mobile credit based on the amount you have purchased

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Is it applicable to all DST and PCSB Subscribers?

It is only applicable to DST EASI Subscribers only.

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What about if I forget to top up my EASI credit?

You still can send the request to 8885555 but there will be a SMS reply informing you to top up your credit before you can receive your 20 digits Token

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After I have received the 20 digits Token, what shall I do?

You can enter the 20-digit token received from the SMS into your prepaid meter and press enter. Your meter will display “ACCEPTED” showing your 20-digit token had been successfully entered, and you can see the credit top-up value has increased either in B$ amount or KWh.

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Is there any extra charge when I purchase POWERKad 20 digits Token via 8885555?

Yes, there will be a charge for each POWERKad SMS. For purchase amount of B$5, you will be charged B$0.30 per SMS, B$0.40 per SMS for amount of B$6, B$0.50 per SMS for amount purchased of B$10 and B1.00 per SMS for amount purchased of B$20.

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What happen if my meter shows REJECT?

If REJECT, it means that you have keyed-in the 20-digit token wrongly. So, please make sure you key-in the 20-digits token correctly.
Shall they key-in the 20 digits token correctly but it is rejected, please advise the Customer to consult DES. The Prepaid Meter may have some issue which cause it reject the token

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What happen if I have entered the wrong Prepaid Meter number?

If you have entered an active Prepaid Meter number belong to other person, you will still receive the 20-digit token for the Prepaid Meter number but it will not valid to your Prepaid Meter number.
Please ensure that you enter the correct Prepaid Meter number before you proceed to Purchase.

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Will I get a refund if I have entered a wrong active Prepaid Meter number belongs to other person?

No. We are sorry to inform you that there is no refund for wrong meter number.

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Whom should I contact shall I still have not received my 20 digits Token?

You can always call DST151 for any inquiries.

What is UPOS?

UPOS is another alternative way to purchase the POWERKad 20 digits Token

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How to purchase POWERKad 20 digits Token from UPOS?

You need to go to DES or any DSTINCOM branches and bring together your Prepaid Meter number

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Can I purchase using VISA or MASTERCARD Credit Card?

Yes. But it is only available at all INCOMM Abd Razak, INCOMM The Mall Gadong, INCOMM Seria, DSTCOM Giant, DSTCOM Signature Store and DES Counter.

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Aside from DES and DSTINCOM Branches, where else I can purchase from?

You can also purchase from DST Counters at Airport Mall and Giant Rimba.

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What are the denominations available when purchase through UPOS?

You can purchase from B$1 to B$400

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After I have received the 20 digits Token, what shall I do?

You can enter the 20-digit token received from the SMS into your prepaid meter and press enter. Your meter will display “ACCEPTED” showing your 20-digit token had been successfully entered, and you can see the credit top-up value has increased either in B$ amount or KWh.

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Is there any extra charge when I purchase POWERKad 20 digits Token via UPOS?

No.

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What happen if my meter shows REJECT?

If REJECT, it means that you had keyed-in the 20-digit token wrongly. So, please make sure you key-in the 20-digits token correctly.
Shall they key-in the 20 digits token correctly but it is rejected, please advise the Customer to consult DES. The Prepaid Meter may have some issue which cause it reject the token.

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What happen if I have entered the wrong Prepaid Meter number?

If you have entered an active Prepaid Meter number belong to other person, you will still receive the 20-digit token for the Prepaid Meter number but it will not valid to your Prepaid Meter number.
Please ensure that you enter the correct Prepaid Meter number before you proceed to purchase.

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Will I get a refund if I have entered a wrong active Prepaid Meter number belongs to other person?

No. We are sorry to inform you that there is no refund for wrong meter number.

Whom should I refer to shall we need information on purchasing the 20 digits Token from our local Banks?

You can consult your banks directly

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Is the purchasing the 20 digits Token through local Bank is a part of INCOMM Service?

No. This service is provided by the Local banks.

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What should I do if I have an issue in receiving the 20 digits Token after purchasing it direct from my bank?

As this is not a part of our service, we advise you to consult your local bank.

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How do I apply for purchasing 20 digits Token through local Banks?

As this is not a part of our service, we advise you to consult your local bank.

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What is the hotline for purchasing 20 digits Token through local Banks?

You can always call Darussalam Hotline 123.

What is Cash Deposit Machine(CDM)?

CDM is another alternative way to purchase the POWERKad 20 digits Token

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How to purchase POWERKad 20 digits Token from UPOS?

You need to go to DES or any DSTINCOM branches and bring together your Prepaid Meter number

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Can I purchase using VISA or MASTERCARD Credit Card?

No, payment accepted by CASH ONLY.

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Where can i purchase the 20 Digit Token from CDM?

POWERKad CDM is only available at DSTCOM Tanjong Bunut & Tutong DSTCOM Branch.

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What are the denominations available when purchase through CDM?

You can purchase from B$1 to B$400

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After I have received the 20 digits Token, what shall I do?

You can enter the 20-digit token received from the SMS into your prepaid meter and press enter. Your meter will display “ACCEPTED” showing your 20-digit token had been successfully entered, and you can see the credit top-up value has increased either in B$ amount or KWh.

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Is there any extra charge when I purchase POWERKad 20 digits Token via CDM?

No.

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What happen if my meter shows REJECT?

If REJECT, it means that you had keyed-in the 20-digit token wrongly. So, please make sure you key-in the 20-digits token correctly.
Shall they key-in the 20 digits token correctly but it is rejected, please advise the Customer to consult DES. The Prepaid Meter may have some issue which cause it reject the token.

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What happen if I have entered the wrong Prepaid Meter number?

If you have entered an active Prepaid Meter number belong to other person, you will still receive the 20-digit token for the Prepaid Meter number but it will not valid to your Prepaid Meter number.
Please ensure that you enter the correct Prepaid Meter number before you proceed to purchase.

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Will I get a refund if I have entered a wrong active Prepaid Meter number belongs to other person?

No. We are sorry to inform you that there is no refund for wrong meter number.

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What if my cash had been accepted on the CDM but no token generated?

If ACCEPTED and no token generated, kindly call DSTCare 151.

What is INCOMM Mobile App?

INCOMM's mobile application is an app for customers to conveniently purchase products and services from INCOMM online.

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How much does the INCOMM Mobile App cost?

This mobile app is free to download. However, data charges may apply when downloading on your device.

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Are there any data charges for downloading INCOMM Mobile App?

Yes, data charges will apply as per your data plan or Wi-Fi data plan.

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Are there any data charges for using INCOMM Mobile App?

Yes, data charges will apply as per your data plan or Wi-Fi data plan.

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Where can i download the INCOMM Mobile App?

You may download the "INCOMM" mobile app from the Google Play Store. An iOS version of the app will be available from the App Store in the near future.

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What are the platforms supported by this application?

Currently, the supported platforms are only available in Android version 7 and earlier. iOS (iPhone and iPad) will be available in near future.

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Where can I provide feedback if the application does not work on my android device?

Should you experience an issue with the INCOMM Mobile App, please contact our Customer Care Hotline at 8998086 during business hours. Business Hours are from Monday to Friday from 8:00am to 5:15pm except on Fridays from 8:00am to 12:00pm and from 2:00pm to 5:15pm.

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Is INCOMM Mobile App secure?

Yes, all information is encrypted and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Once customers' login, they will remain logged in. There is no setting to auto-logout upon existing the app. The only way to log-out is to manually do so by going to the top right corner icon, select setting > log out. This will log you out of the system and you will be asked to login when you make your next purchase.

You are required to register for a new account with your email address as Login ID and Password to allow you to make online purchases. Click on the Register button & you'll be re-directed to the registration page.

As a registered user, you are bound by the terms and conditions of the INCOMM Mobile App. Please make sure you read the T&C before creating your account.

No, you will be required to register for a new account.

Yes, you may register using the same email address.

(i) Log in to your account
(ii) Go to my account to update your information

1. Open the INCOMM mobile app
2. Click on 'Forgot Password?'
3. Enter your email address that you have registered
4. Click submit then a security code will be automatically sent to your email
5. Enter your security code
6. You can enter NEW PASSWORD

From the app, you may shop by category or shop by brand.
Click on the category/brand. A range of products under the category or brand will be displayed
Choose products or services from the category or brand and click Add to Cart to purchase.

We will send you an acknowledgement email for your order when your order and your payment has been verified.
You can also view your order status by clicing on Purchase History in the mobile app.

Your purchase will be processed immediately therefore are unable to cancel an order once it has been received by Incomm.

Please contact our Customer Care Hotline at 8998086 during business hours from Monday to Friday from 8:00am to 5:15pm except on Fridays from 8:00am to 12:00pm and from 2:00pm to 5:15pm.

Have your order and reference number ready to provide to Customer Care.

If you are having problems when placing order, please contact our Customer Care Hotline at 8998086 or email us at customerservice@incomm.com.bn during business hours. Business Hours are from Monday to Friday from 8:00am to 5:15pm except on Fridays from 8:00am to 12:00pm and from 2:00pm to 5:15pm.

Payments can be made using your Debit/Credit Card or via Baiduri direct transer.